Privacy statement of the Sterk Foundation

This is the Privacy Statement (also called: Privacy Statement) of Stronger Foundation working under the name Stronger Social WorkIn order to serve you well and to carry out our work as efficiently and effectively as possible, Sterk sociaal werk processes personal data.

Stronger social work considers careful handling of personal data to be of great importance. Your personal data is therefore carefully processed and secured by us. You can count on your data being safe with Stronger social work and that we adhere to the applicable legal regulations.

 

INTRODUCTION

In this Privacy Statement, we have listed for you how we handle your personal data. In this Privacy Statement, you can read which personal data we process from you, for what purposes, who may view your data, how we store your data, to whom we pass on your data and what influence you can exert on this yourself. Your interest is our top priority!

What is personal data?

Personal data are all data that can be traced back to a natural person, which is you. Personal data can include: your name, address, date of birth, telephone number, e-mail address and request for assistance. We obtain this type of data from you when, for example, you fill out a form, send a letter or e-mail, or call us. Also when you visit one of the websites of Sterk sociaal werk, you provide us with personal data in some cases, for example in the form of an IP address or a cookie.

At the moment that your personal data is shared with Sterker sociaal werk by yourself or by a third party, we process it. The meaning of the term processing is broad and includes: collecting, storing, consulting, deleting, using and providing data to third parties.

What does this privacy statement apply to?

This Privacy Statement applies to all personal data that Sterk sociaal werk processes from you (in a fully or partially automated manner) in the context of its services.

 

PROCESSING OF PERSONAL DATA

Whose personal data does stronger social work process?

We can process personal data of all persons with whom we have contact, or who visit one of the websites of Sterk sociaal werk. These include clients of Sterk sociaal werk or persons who apply for a job. We also process personal data of contact persons of business customers, suppliers or business partners of Sterk sociaal werk. Important: if you, as an organisation or company, provide us with personal data of your employees, you are required by applicable law to inform your employees of this. You can give this Privacy Statement to your employees. This way, they know exactly how Sterk sociaal werk handles their personal data.

Which personal data does Sterk Sociaal Werk process?

Stronger social work deals with different categories of people. Below is shown per category which personal data is processed.

Clients:

• Name, address details and date of birth
• Contact details, such as telephone number(s) and email address(es)
• GP
• Referrer
• Request for assistance, problems and progress reporting

Applicants:

• Name and address details
• Contact details, such as telephone number(s) and email address(es)
• Motivation letter and CV

Business contacts:

• Name and address details
• Contact details, such as telephone number(s) and email address(es)

Who is responsible for the processing of your personal data?

Sterk sociaal werk is responsible for part of the data processing. The responsible party is the one who formally and legally decides whether and, if so, which personal data are processed, for what purpose and in what way.

However, Sterk sociaal werk is not the controller for all data it processes. There are situations in which Sterk sociaal werk performs work for clients and processes data in that capacity. In that case, Sterk sociaal werk is the processor.

If you would like to know who is responsible for your data, you can inquire via privacy@sterker.nl.

What does Sterk Sociaal Werk use your personal data for?

Stronger social work may only process your personal data if we have a legal basis for doing so. The legal bases for processing your personal data are:

• your consent;
• the processing of your data is necessary for the performance of an agreement;
• the processing of your data is necessary to comply with a legal obligation;
• the processing of your data is necessary to combat a serious threat to your health; and
• the processing of your data is necessary in view of the interests of Sterker sociaal werk, whereby your interests do not prevail.

Stronger social work processes your personal data for the purpose of efficient and effective business operations, in particular in the context of providing person- and group-oriented support.

 

SECURITY AND CONFIDENTIALITY

How does Stronger Social Work handle your personal data?

Careful, safe and confidential. This is how we handle your personal data. To this end, Sterk sociaal werk has drawn up a policy document.

Supervision of the processing of personal data

The rules for protecting your personal data are laid down in the Personal Data Protection Act, which has been the General Data Protection Regulation since 25 May 2018. The Dutch Data Protection Authority (AP) ensures that this law is complied with.

If you believe that we are not or insufficiently complying with the provisions of this Privacy Statement, you can contact Sterk via privacy@sterker.nl. If you want to file a complaint, you can find out how to do so on this page. You also have the right to file a complaint with the AP. The contact details of the AP are: Bezuidenhoutseweg 30, 2594 AV The Hague, tel.: 0900-2001201

Safe

To protect your privacy and the confidentiality of your data, Sterker sociaal werk takes appropriate technical and organizational measures. The following measures apply:

• Stronger social work appoints a data protection officer to monitor whether we handle personal data securely
• All personal data we store is sent securely and stored with certified suppliers
• The employees of Sterk social work have a Certificate of Good Conduct (VOG)
• The social professionals are registered in the professional register
• Stronger social work is a certified institution and regularly checks whether the certificate is still applicable

In addition to securing the systems, we also want that not everyone within Sterk sociaal werk has access to your data. The systems in which customer data is stored are therefore only accessible to a select group of employees for whom it is necessary to perform their work that they have access.

We take security measures to prevent misuse of and unauthorized access to personal data.

Reporting incidents/data leaks

If it unexpectedly turns out that something has gone wrong with the protection of your personal data, or we suspect that this is the case, we will report this to the AP. If the breach of your personal data may have unfavorable or negative consequences for you, we will let you know as soon as possible.

Confidential

We assume that your data is always confidential in nature. Every employee of Sterk sociaal werk is therefore obliged to maintain confidentiality. This also applies to third parties hired by Sterk sociaal werk or otherwise appointed to perform work. Persons charged with performing technical work on our systems are also obliged to maintain confidentiality. In short, everyone who has insight into your data is charged with a duty of confidentiality.

How long do we retain your data?

Stronger social work does not store your data longer than necessary for the purposes for which your data is processed and than is legally permitted. How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per purpose.

Providing to third parties

We expressly do not provide your personal data to third parties, unless this is necessary in the context of the execution of the agreement, if this is legally required or if you have given us your permission to do so.

Stronger social work may also be required to provide personal data based on legislation or regulations, based on a ruling by a competent court, or in the event of fraud or abuse. If this is the case, Stronger social work will provide its cooperation.

Transfer of your data to countries outside the European Union

Stronger Social Work will not pass on your data to a company or branch in a country outside the European Union unless a model agreement has been concluded for this purpose or when you have signed a statement in which you give permission for the transfer.

 

CONTACT WITH STRONGER

Personal contact with stronger social work

Many contacts between you and Sterk sociaal werk are by telephone, via forms, e-mail or social media. Personal data that you provide in this process, we record if this is necessary for our services.

Contact in different ways

Increasingly, customers contact Sterk sociaal werk via e-mail, social media (Facebook, Twitter) or via one of our websites. SMS and chat are also used. Of course, a lot of information is also exchanged via letters and forms. The initiative to contact can come from you, but it can also come from Sterk sociaal werk. The personal data that you provide to us in this process can be processed by Sterk sociaal werk. For example, to answer your questions, make offers or to improve the quality of our services.

Calling with stronger social work

If you call us or we call you, we may record the telephone conversation. We do this to train, coach and assess our employees and to optimize the quality of our services so that we can serve you better.

 

VISIT THE WEBSITE OF STRONGER SOCIAL WORK

When you visit our website, we register your IP address, visit data and cookies. Below you can read what we use this data for.

What do we do with your IP address?

Everyone who uses the internet has an IP address. Even if you use the internet with your mobile phone. Without an IP address, you cannot use the internet. Part of your IP address is registered to keep track of your visit data on the website.

What do we do with your visitor data?

General visitor data is recorded on the Sterk sociaal werk websites, such as the most visited pages. With this information, we can further optimize the layout of our website. This data can also be used to place more targeted information on the site. This allows us to further improve our services. We also register how visitors click through the Sterk sociaal werk website. This data is only stored and processed internally. It is used for statistical analyses of visitor behavior and cannot be traced back to a person.

What do we do with cookies?

We use cookies on this website. A cookie is a simple small file that is sent with pages from this website and stored by your browser on the hard drive of your computer. When visiting our website, you can choose to refuse the use of cookies.

Stronger social work only places a cookie from the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. The information that Google collects is anonymized as much as possible. Your IP address is explicitly not provided in full. The information is transferred to and stored by Google on servers in the United States.

Real Cookie Banner

Om de gebruikte cookies en soortgelijke technologieën (trackingpixels, web beacons, enz.) en de bijbehorende toestemmingen te beheren, gebruiken wij de toestemmingstool “Real Cookie Banner”. Details over hoe “Real Cookie Banner” werkt, vind je op https://devowl.io/rcb/data-processing/.

De rechtsgrondslag voor de verwerking van persoonsgegevens in deze context is Art. 6c AVG en Art. 6, lid 1f AVG. Ons rechtmatig belang is het beheer van de gebruikte cookies en soortgelijke technologieën en de bijbehorende toestemmingen.

Het verstrekken van persoonsgegevens is niet contractueel verplicht en ook niet noodzakelijk voor het sluiten van een contract. Je bent niet verplicht om de persoonsgegevens te verstrekken. Als je de persoonsgegevens niet verstrekt, kunnen we je toestemmingen niet beheren.

 

YOUR PRIVACY RIGHTS

When Sterk sociaal werk processes your personal data, you have certain rights under the applicable regulations. Your rights will be explained below.

We will inform you if we process your personal data.

To process your data, Sterker sociaal werk provides you with information about our identity, about the purposes for which and the ways in which we process your data, about the rules that apply to this, about the rights that you have and how you can influence this. This provision of information may be omitted if you are already aware of the processing of your data or if a notification to you is impossible or would require a disproportionate effort on our part.

Access to your data

Are you a client of Sterk sociaal werk and would you like to see which personal data we have on file for you? Then you can use your 'Right of access'. For more information and the form, see the website of Sterk sociaal werk -> About us -> Privacy and data. We do request that you specifically indicate which personal data you would like to receive.

Right to rectification

You have the right to rectify data if your data is incorrect or incomplete. You also have the right to rectify data if the data is not relevant for the purpose for which we process it, or if your data has been processed by us in violation of a legal provision. We will inform the third party(ies) who received your data from us of any rectification, unless this is impossible or requires a disproportionate effort on our part.

Right to erasure

In addition, you have the right to have certain data deleted. For example, when your data is no longer necessary for the purposes for which we received it, you object to the processing or when your data has been processed unlawfully by us. However, we cannot always delete all requested data, because we are (may be) required to retain certain data from you.

Right to restriction of processing

You also have the right to restrict the processing of your data. The right to restrict means that we may not process your personal data (temporarily) and may not change it. This is the case if you dispute the accuracy of the data, if you believe that the personal data is no longer necessary for the purposes or if you believe that the processing of your personal data by Sterker sociaal werk is unlawful.

Right to object

You can object to the processing of your personal data by Sterk sociaal werk if your personal data is used for purposes other than those necessary for the execution of an agreement or necessary for compliance with a legal obligation. For example, if you do not want us to use your personal data to make you personal offers.

Right to data portability

If you have provided us with your personal data, you have the right to data portability in certain cases. This means that we will provide you with your data in a structured, common and machine-readable manner, when you request us to do so.

How can you exercise your rights?

If you wish to exercise your rights, you can contact us via privacy@sterker.nl or by sending us a letter, with your name, address and telephone number. We will respond to your request within one month. We ask you to identify yourself, using a valid proof of identity. This way we can check whether we are providing the personal data to the right person. Excessive requests regarding the provision of information may be rejected by us. Excessive requests are when, for example, you approach us more than average and necessary with requests for information.